Now I have not always felt this way, mind you, but today's Jiffy Lube experience was quite possibly the most amazing experience I have ever had when servicing my car. From now on, I will send all my business (within reason) to the Jiffy Lube on the corner of Mary and El Camino Real in Sunnyvale, CA. I arrived to this location at 10am to a very short line of cars (meaning only me) and a friendly greeting from a young man. He told me there was coffee and magazines inside and they would be meeting with me shortly to discuss my coche. When I was called a few minutes later (by a woman, mind you), she informed me of the additional stuff I should have done (I think it's called a coolant flush) and then told me my air filter could probably wait another 3,000 miles. That's a first, I thought, since every time I go anywhere I feel like the man who's helping me is trying to swindle me out of my money for every little lame ass thing that could or could not be done on my car. I also had 2 coupons to use on my oil change and random other servicing. And she told me my windshield wipers were torn but I could wait until the rainy season to fix those. Seriously? No nagging sales person trying to get me to spend more money at their location!!!
I sat down to wait for about 20 minutes, and this nice young lady asked if she could get me any water or coffee, and then introduced herself as Lauren and told me to feel free and ask her any questions I may have. Is anyone else noticing a trend here? This exceptional service is coming from mostly women. There were three working there and they were extremely nice to me. Maybe they know what it's like to be treated like an idiot at any car service place just because you're a women. Let's be honest here, I am an idiot when it comes to my car, but it was nice not to be treated like one.
Now onto the best part. When it was time to pay, I got about 20 dollars off due to my coupons AND the opportunity to have Jiffy Lube send me a $10 gas card! All I have to do is send in my receipt with their form and they'll send it to me in the mail. Seriously, could this day get any better?
Yes, it did. I went to the post office afterward and another very friendly lady offered to help me pick out the right envelope to mail off my 30-day sub permit. And there was no line.
Today rocks!
Thursday, July 17, 2008
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